- Act as the subject matter expert on business processes involved in customer projects and translate this knowledge into an effective implementation
- Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements
- Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls and outputs
- Develop and maintain plans outlining steps and timetables for configuring, testing and installing DocLink's solutions
- Perform Windows Infrastructure and Troubleshooting for deployment into Windows Environments
- Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation
- Acquire and maintain current knowledge of relevant product offerings in order to deliver services and to enable the transfer of skills to the personnel of DocLink's business partners and customers
- Learn and use the DocLink's Professional Services Methodology to ensure consistent and repeatable delivery of services
- Train end users and technical support staff
- Perform time and cost reporting on all projects by the required deadlines
- Must enjoy and be willing to travel 30%-50%
Qualifications
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
- Strong written communication skills
- A technical degree (BS) and minimum of two years software implementation experience
- Hands-on experience with SQL Query and MS SQL Server
- Hands-on experience with one or more network and routing protocols
- Experience with XSLT a major plus (technical level)
- Working knowledge of Citrix or Terminal Services
- Hands-on experience with Applications a major plus (technical level) (Dynamics-GP, Dynamics-SL,Dynamics-AX, D365 F&O, D365 BC, Sage Intacct, Sage 100, Sage 300, Sage 500, Acumatica, and SAP Business One)
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers, co-workers and outside potential customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Beyond Limits is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
- Act as the subject matter expert on business processes involved in customer projects and translate this knowledge into an effective implementation
- Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements
- Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls and outputs
- Develop and maintain plans outlining steps and timetables for configuring, testing and installing DocLink's solutions
- Perform Windows Infrastructure and Troubleshooting for deployment into Windows Environments
- Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation
- Acquire and maintain current knowledge of relevant product offerings in order to deliver services and to enable the transfer of skills to the personnel of DocLink's business partners and customers
- Learn and use the DocLink's Professional Services Methodology to ensure consistent and repeatable delivery of services
- Train end users and technical support staff
- Perform time and cost reporting on all projects by the required deadlines
- Must enjoy and be willing to travel 30%-50%
Qualifications
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
- Strong written communication skills
- A technical degree (BS) and minimum of two years software implementation experience
- Hands-on experience with SQL Query and MS SQL Server
- Hands-on experience with one or more network and routing protocols
- Experience with XSLT a major plus (technical level)
- Working knowledge of Citrix or Terminal Services
- Hands-on experience with Applications a major plus (technical level) (Dynamics-GP, Dynamics-SL,Dynamics-AX, D365 F&O, D365 BC, Sage Intacct, Sage 100, Sage 300, Sage 500, Acumatica, and SAP Business One)
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers, co-workers and outside potential customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Beyond Limits is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.