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The Project Implementation Manager is responsible for daily planning, scheduling, and controlling the activities of moderately complex implementation projects to ensure project deliverables, both application and process-related, are provided on time, within budget, and in accordance to specification and standards. Customer care interaction for monitoring and status communications, and project close out processes. Supports departmental goals and initiatives with administrative tasks and reporting. This position is a part of a fast paced group with a high volume of email and phone interaction.
Primary Responsibilities
- Monitor performance of client resources with respect to their assigned project activities.
- Effective and timely interaction and communication within all levels of the organization, run weekly project status meetings, and drive your team to deliver projects on schedule and on budget.
- Establish, promote, and maintain departmental procedures that support project management standards and guidelines, as defined by theDirector of Professional Services. Ensure that approved methods, processes, and tools are consistently used.
- Eagerness to learn technical concepts, no requirement to become the technical subject matter expert.
- Provide escalation management. Identify interdependencies between concurrent projects to prevent downstream problems.
- Ensures that approved methods, processes, and tools are consistently used.
- Accountable for meeting project schedule and results as well as for the customer satisfaction and the quality of the deliverable.
- Weekly and monthly reporting responsibilities.
- Contract Administration of New agreements, ProjectChange Requests, etc.
- Negotiate with Department Managers.
- 0-10% travel.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers, co-workers and outside potential customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
- Minimum of 5+ years of experience in project management/coordination (software/IT experience a plus).
- Bachelor’s degree preferred, or equivalent experience plus professional certification desirable.
- Demonstrate competence in program planning, scheduling, and management of multiple, concurrent programs in geographically dispersed locations is essential.
- Highly motivated self-starter with ability to work autonomously with executives, managers, and individual contributors at all levels.
- Strong verbal and written communication skill.
- Demonstrate ability to develop and maintain leveled and balance Project Plans using software tools.
- Demonstrate pro-active, results-driven team approach.
- Excellent communication, inter-personal skills, and progressive management experience
- Strong planning, organizational and problem solving skills
- Proficiency in Outlook, Excel, Word, and PowerPoint
- Proficient typing skills
- Contract Administration experience a plus